VOIP

Broadband has come a long way and provides considerable opportunities for forward-thinking businesses. Voice Over IP (VOIP) phone systems are a perfect example.

Jamie Watson, Managing Director – Fusion IT Management

VOIP (Voice Over Internet Protocol) refers to the technology that allows individuals to make voice calls over the internet, instead of the traditional telephone network. This type of communication system offers a variety of advantages, including cost savings on long-distance calls, improved call quality, and increased mobility and flexibility. With the growing popularity of high-speed internet, VOIP technology has become widely adopted and integrated into various communication systems such as video conferencing, online gaming, and instant messaging. Additionally, VOIP offers the ability to integrate additional features such as call forwarding, voicemail, and virtual numbers, making it a highly effective and convenient communication tool for both personal and business use.

In a nutshell, VOIP allow you to hold business phone and conference calls over your broadband line and cut travelling and meeting costs. They are also often significantly cheaper than traditional phone lines.

Why choose a VOIP phone system?

• You save money because call rates are usually a lot cheaper.
• You don’t need to invest in additional equipment or specialist parts, as VOIP uses your standard server.
• You can have as many extensions on your VOIP phone system as you like, without the need to add extra hardware when you add additional users.
• You can have phone extensions in other offices or employees homes, allowing you to spread the cost savings across the entire business. By doing this, you will also make phone calls into the office from these remote locations free.
• You can take advantage of a range of standard and advanced features, including voicemail, voicemail to email, automated attendant menus, ring groups, call data records and much more.
• You can use your VOIP telephone system for conference calling, call recording and remote access to voicemail. The system is regularly backed up and reports are downloaded to our systems on a weekly basis. So if there are any hardware failures, we’re on the case as soon as possible.
• You can use the VOIP phone system as a Private Branch Exchange (PBX). This means you can have a switchboard that links to your office and any others onsite. So you can actually generate an income through your VOIP phone system.
• Your VOIP phone system can be integrated with PC applications such as Outlook, making calling contacts in your address book even easier.
• You can choose your area code to suit your business, no matter where you’re located.
• You can connect Wi-Fi compatible mobile phones to the system too, which means calls to mobiles are free when they’re connected to the network.
• You can accurately monitor inbound and outbound calls at any point of time and create informative reports.
• You can take advantage of active screens that show stats and individual agent availability.

Needless to say, we will never try to sell you solutions you don’t need. That’s partly why as a business we don’t employ sales staff; we prefer our expertise to do the talking and only use the most experienced IT professionals with the skills to optimise your systems. What’s more, we’ll never try to blind you with science or hide behind industry jargon. We take time to explain everything we do in plain English. 

Jamie Watson, Managing Director, Fusion IT

Interested? Call us on 0333 241 4123 or email [email protected] for professional, impartial advice.