Jake has been with Fusion for nine years, starting his career as a 1st Line Support Engineer, and has since developed into a highly competent General Manager, completing a Level 2 management qualification along the way.
Managing all aspects of service and project delivery, Jake steers a team of ten engineers in various roles, with a real focus on developing internal process and tools to provide the best service possible.
Jake has an excellent understanding of how to empower and motivate a team, with a real focus on promoting a positive culture and individual growth, and takes pride in the engineers he has been able to push into career advancement.
Jake describes his proudest career moment as building an industry standard helpdesk from the ground upwards for Fusion.
Cyber Essentials Plus: Easy No-Nonsense Guide to Getting Certified Let’s be honest—cybersecurity can be a bit overwhelming. Firewalls, patching, threat detection… it’s a lot. But if you’re running a business, you need to show you take security seriously. Enter Cyber Essentials Plus—a government-backed certification that helps you prove it. It’s not about impressing the IT crowd.…
ISO 27001 Accreditation: Why It Matters More Than Ever When it comes to cybersecurity, you’ve probably heard plenty of buzzwords thrown around—firewalls, encryption, zero trust… the list goes on. But one thing that’s not just a buzzword? ISO 27001. It’s the international gold standard for information security management. And today, it’s more relevant than ever.…
Build a Cyber-Resilient Business in 5 Easy Steps You’ve probably heard the phrase “It’s not if, but when.” When it comes to cyberattacks, that saying’s never been more accurate. In 2025, the digital landscape is more complex—and more dangerous—than ever. Cybercriminals are evolving, and so should your defence strategy. But here’s the good news: resilience…
Ransomware: How to Stop Your Business from Becoming a Victim in 5 Easy Steps “Just pay the ransom, and you’ll get your files back.” That’s the lie cybercriminals want you to believe. In reality, paying up doesn’t guarantee anything—except that you’ve just made yourself a bigger target for future attacks. Ransomware isn’t just an IT…
Windows Server 2012 is Retiring: Why You Need to Upgrade Now We’ve all put off updating our devices before. They always seem to pop up at the most annoying time, and we often don’t think about the security implications. It’s a habit we all share, and one we should break. Especially where business-critical systems are…
Let’s discuss creating a disaster recovery plan for IT systems. In the modern world, most businesses are reliant on resilient IT systems, that ‘just work’. It is the invisible force behind your card payments, case management, data processing, communication and presentation, among others. But what happens when it fails? How do these firms continue to…
Here are 5 proven benefits of managed IT services for small and medium-sized businesses… Have you tried turning it off and on again? We’ve all heard that one before. IT is often a challenging concept for most businesses outside of the IT sphere. It just needs to work. Sadly, that’s often easier said than done, without the…
I’m sure by now we’ve all heard something or other about Generative AI (artificial intelligence). Be it image manipulation, blog-writing (not this one!), code amendments and testing, content creation, or even cheating at homework, AI is taking the world by storm and showing no signs of slowing down. With viable applications in almost any industry…
What it means for the future of IT security Quantum computing sounds like something from science fiction. Well, not anymore! With rapid advancements in quantum technology, the powerful rise of quantum computing is set to transform industries worldwide. Able to complete complex calculations in a fraction of the time of traditional computers, quantum computing is…
A Game Changer for Modern IT Support In the ever-evolving world of technology, few innovations have had as profound an impact as cloud computing. From its humble beginnings to becoming a cornerstone of modern IT infrastructure, cloud computing has transformed the way businesses operate, offering unparalleled flexibility, scalability, and cost-effectiveness. For IT support companies like…